Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBWOR201 Mapping and Delivery Guide
Manage personal stress in the workplace
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBWOR201 - Manage personal stress in the workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop personal awareness of stress |
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Element: Develop stress management techniques |
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Element: Manage time |
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Element: Recover from a stressful contact |
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Element: Maintain personal stamina and resilience |
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Element: Maintain work/life balance |
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